Our credit term was listed as running from September 9, 2025 through September 8, 2026. Based on that period, I expected the credits to remain available until the end of September 8, 2026.
However, the credits expired at 23:59 UTC on September 7, 2026, which appears to be one day earlier than expected.
We had planned to use our remaining credits on the final day of the contract term (September 8), but because the credits expired earlier than anticipated, we were unable to complete the work we had scheduled.
Could someone clarify whether credit expiration is intended to occur at 23:59 UTC on the day before the contract end date?
