Hey scallensc, are you unable to perform any actions in the Platform? What do you see when you go to https://platform.censys.io/credits?

Hi MattK_Censys, yes that's correct I can't perform any actions whatsoever. 

I see "You have run out of credits.

Buy credits now!"

No usage is shown and all metrics say "No data available.

Please try again later"

Thanks for the info. I checked with the team and your account was never provisioned credits on the backend for some reason - it’s been resolved now and you should be good to go. Let me know if you run into any other issues.

Thanks, all working as expected now.

I also didn’t get provisioned any credits for the free tier.

Hi, I also have 0/0 credits. On credits usage page shows that I wasn’t using the service in 2 months. 

​@MattK_Censys   0/0 credits, here, too. 

Thanks for letting me know, summerof95, following up with the team.

shadejinx and Jako, you should both be all set.

Hey ​@summerof95 , we just fixed your account. Please check your balance at your convenience.

Amazingly fast resolution. Thank you!  ​@MattK_Censys 

​@MattK_Censys  Can you add me to the fix list? I haven’t had credits refreshed since April. Thanks!

​@scott101 you should be all set now.

Looks, like I also didn’t get any for this month

​@Interstellar Pi we have credited your account.

It looks like I have the same issue 

​@SPC_Europe you should be all set now.

I also have the same issue, my monthly credits haven’t reset but I haven’t be active for at least a couple on months. Could you please take a look?

​@PVoorhees your account is fixed now.

I also have the same issue, that my credit limit is 0/0.

​@JemmyLoveJenny you should have credits now.

Hmm, still says I’m out of credits.

Sorry about that ​@PVoorhees - we just updated something on our end and you should be good now.

Thank you, working now!