You have run out of credits.

Hi, 

I have a similar issue, as I used 73 credits a few weeks ago (should have been back to 100 by now), but it currently shows a balance of 0/0 remaining.

Any ongoing investigation regarding this issue?

Best regards,

Same issue here, I only used 26 credits in the last 6 months only, and it says I have run out of credits. I hope this will get fixed soon.

Same issue, 0/0 credits available. Please fix my account

Hi, same issue here, I’m not using any credit for the past 30 days, yet it still says my account is 0/0 credits available.

Hope this issue get fixed soon.

Same here. Credits last refreshed May 25, 2026, now 0/0. Same thing happened last year about this same time...

Hey all, thanks for reporting this issue. I’ve passed this info along to our development team and will respond here when I have updates.

Our team is currently refilling accounts whose credits were not refilled. It may take some time for every account to be fixed. 

I have the same problem. I was supposed to have 100 tokens again on July 3, but it's still 0/0.

Hey ​@Samplexxz I just checked in our backend and it looks like your credit balance is back to normal. Can you check again and let me know?

Not yet—as you can see in the image, it doesn't show that I have any tokens yet. The image shows the last time I used the tokens on Cencys, and as of that date, they haven't been credited yet.

Hey ​@Samplexxz , your screenshot shows that you have used 0% of your current balance and that you currently have 100 credits. This aligns with what I can see on my end.

The consumption bar will fill up as you use credits, as shown in my example account screenshot below.