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Urgent: Credit Topup Failed due to payment keep reversed

  • Mar 18, 2026 10:01 PM UTC
  • 4 replies
  • 186 views

i was trying to buy 10,000 credit from 5 days im paying using my debit card which is working normally after i eneter card details and submit it it get detcuted from my card then it get reversed in while to my card , i tried to contact my card issuer and they said they have nothing to do with it down below is what they answered me : "We’ve received an update from our investigating team and can confirm that the transactions were successfully authorized on our end.

We’re sorry for the inconvenience, but it appears that any remaining issues may be originating from the merchant’s side. We recommend reaching out again to the merchant directly to resolve the matter."
But the wired thing that my account is able to create support tickets and i.already have 2 open tickets with not answer from support 

So they said its by your side , im stuck now for 5 days which is quiet long and made me upset and even i tried to contact support i still did not get any response

Kindly help me even by creating a custom payment link for me 

Best answer by MattK_Censys

Hey ​@J0hn1 , sorry for the delay. We just changed something on our end that will hopefully resolve your issues. Can you try again? 

Additionally, please know that the payment system is very sensitive for shipping and billing address. Sometimes capitalization issues in either can cause issues.

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4 replies

  • Author
  • New Participant
  • Mar 18, 2026 10:16 PM UTC

Hi 

i just tried now but its the same thing , kindly i need urgent help :(


  • Author
  • New Participant
  • Mar 18, 2026 10:19 PM UTC

I just wanted to say that i came across something similar to my issue :
 

you have to help me so i be able to do the payment !


MattK_Censys
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  • Censys Community Manager
  • Answer
  • Mar 19, 2026 10:47 PM UTC

Hey ​@J0hn1 , sorry for the delay. We just changed something on our end that will hopefully resolve your issues. Can you try again? 

Additionally, please know that the payment system is very sensitive for shipping and billing address. Sometimes capitalization issues in either can cause issues.


  • Author
  • New Participant
  • Mar 20, 2026 5:09 PM UTC

Hello 

I confirm that it has been fixed now 

thanks