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Top up balance

  • May 15, 2025 1:38 PM UTC
  • 6 replies
  • 275 views

Hello! I want add 100$ to my balance, but I can't pay with my Credit
Card in United States, I see error "Transaction Failed
Verify your account information and payment method, then try again."
Please fix this or help me with top up!

 

Best answer by MattK_Censys

Hey there, we just made an adjustment on our end - try it one more time and let me know if it works.

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6 replies

MattK_Censys
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  • Censys Community Manager
  • May 15, 2025 2:59 PM UTC

Hi Senior Shade, I can see on our end that those transactions were declined due to insufficient funds and card declined. You may need to use a different card. Hope this helps.


  • Author
  • Very Frequent Contributor
  • May 15, 2025 5:04 PM UTC

I've tried two different cards and they have balances over $100, but I can't pay, although I paid with the same card before without problems.


  • Author
  • Very Frequent Contributor
  • May 15, 2025 5:19 PM UTC

Although it says Success when debiting, but the money is returned back to the card balance

 


  • Author
  • Very Frequent Contributor
  • May 15, 2025 5:20 PM UTC

 


MattK_Censys
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  • Censys Community Manager
  • Answer
  • May 15, 2025 5:28 PM UTC

Hey there, we just made an adjustment on our end - try it one more time and let me know if it works.


  • Author
  • Very Frequent Contributor
  • May 15, 2025 7:25 PM UTC

Thank you, I was able to recharge!