Skip to main content

Hello! I want add 100$ to my balance, but I can't pay with my Credit
Card in United States, I see error "Transaction Failed
Verify your account information and payment method, then try again."
Please fix this or help me with top up!

 

Hi Senior Shade, I can see on our end that those transactions were declined due to insufficient funds and card declined. You may need to use a different card. Hope this helps.


I've tried two different cards and they have balances over $100, but I can't pay, although I paid with the same card before without problems.


Although it says Success when debiting, but the money is returned back to the card balance

 


 


Hey there, we just made an adjustment on our end - try it one more time and let me know if it works.


Thank you, I was able to recharge!

 


Reply