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[URGENT] Credit Top Up Issue

  • August 24, 2025
  • 2 replies
  • 40 views

  • New Participant
  • 1 reply

I am having trouble topping up my credits, I kept getting the errorĀ message "Verify your account information and payment method, then try again.". Can I get your team's help on this urgently?

2 replies

MattK_Censys
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  • Censys Community Manager
  • 126 replies
  • August 25, 2025

Hi TI C, we just adjusted something on our end - can you try running your transaction again?


  • Author
  • New Participant
  • 1 reply
  • August 26, 2025

Hi MattK, I am able to make payment now, thank you so much! Just to double check, my mastercard worked but my AMEX card is still failing, is AMEX card not allowed?