I don’t think Censys Search Solo or Teams plans include support via tickets or email. In this case, how should I proceed if I need to update my credit card information or discuss cancellation?
I’ve tried reaching out via email, but I haven’t received a response.
Also, I can’t disclose my credit card information here.
Could you please advise on the best way to resolve this?
Best answer by MattK_Censys
Howdy anchor, Solo or Teams plans do include support, but you can send these types of requests to self-service@censys.com.
However, we recently ran into some hiccups with our ticketing software that might cause some accounts to be incorrectly tagged and thus unable to receive support.
Could you please send me an email at mkorovesis@censys.com with the email associated with your Solo or Teams account and I’ll make sure your account is able to successfully email our support alias?
+2Howdy anchor, Solo or Teams plans do include support, but you can send these types of requests to self-service@censys.com.
However, we recently ran into some hiccups with our ticketing software that might cause some accounts to be incorrectly tagged and thus unable to receive support.
Could you please send me an email at mkorovesis@censys.com with the email associated with your Solo or Teams account and I’ll make sure your account is able to successfully email our support alias?
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